Webex licensing

Author: c | 2025-04-25

Webex Calling Professional License and Webex Go Add-on License. License Requirements . Webex Calling Professional License, Webex Go Add-on License, and supported voice and data plan from Mobile Operator. License Requirements . See All. Get started today. Contact Sales Products Webex Suite; Meetings; Calling; Messaging

Add Licenses for Webex Assistant for Webex Meetings - Webex

Multiple languages based on the customer's choice of language. Flow developers can configure the audio prompt variable in various IVR activities such as Play Music, Play Message, Menu, and Collect Digits. This variable selects the audio prompts to be played dynamically in the language selected by the customer during the interaction. For more information, see the Activities in Call Handling section in the Cisco Webex Contact Center Setup and Administration Guide. 18 May 2022 System limits in Webex Contact Center Configuration limits for Webex Contact Center are now documented and published. For more information, see System Limits in Webex Contact Center in the Getting Started chapter of the Cisco Webex Contact Center Setup and Administration Guide. 9 May 2022 Administrator Licensing Changes Assigning a premium agent license to an administrator is now optional. There is no license cost for administrators who do not access any agent or supervisory features. Such administrators do not have access to the following modules in the Management Portal: Agent Desktop Reporting and Analytics Call Monitoring Recording Management Agent State Data Realtime For more information about administrator licensing changes, see Webex Contact Center Documentation. 21 April 2022 Agent Desktop Enhancements Removed the background illustrations on the landing page: The landing page so far displayed some default illustrations as a background when an agent signed in to the Agent Desktop. These default illustrations are removed, and agents now see a landing page without illustrations. Reorder tabs in the Auxiliary Information pane: Agents can drag and drop tabs in the Auxiliary Information pane to change the tab order. This feature is applicable for: Tabs that are displayed in the Auxiliary Information pane. Additional tabs in the Auxiliary Information pane. The agent can click the More Tabs drop-down list and then select the required tab. The order of the tabs is retained even after an agent navigates away from the Auxiliary Information pane, reloads the browser, clears the browser cache, or sign out and sign in again to the Agent Desktop. To reset tabs to the default order, agents can click the More Actions () icon and select the Reset Tab Order option. For more information, see Auxiliary Information Pane in the Cisco Webex Contact Center Agent Desktop User Guide. To enable this feature, the desktop layout JSON file must include the following new properties: Drag and drop tabs: Administrators must set the draggable property value to true. In addition, set the comp-unique-id property to a unique value to identify the component. Reset tab order: Administrators must specify the reset attributes for the agentx-wc-more-actions-widget component. For more information, see Auxiliary Information Pane in the Cisco Webex Contact Center Setup and Administration Guide. 12 April 2022 Stock transition reports Nine new voice-only stock transition reports are now available in Webex Contact Center. These reports have the same look and feel as that of Cisco Unified Contact Center Express (CCX) reports. For more information, see Transition Reports in the Cisco Webex Contact Center Analyzer User Guide. 11 April 2022 New digital Home/ArticleThanks for your feedback.September 12, 2024 | 9025 view(s) | 19 people thought this was helpfulFeedback?When you move your organization from Jabber with Messenger to Webex App and Control Hub, you benefit from modernizing the experience for admins and users while keeping the feature set and messaging, meeting, and calling workflows that everyone's familiar with. A visual is included to give you a high-level overview of the steps, followed by more specific details and pointers to helpful documentation to make sure your upgrade is a success. There is no change for customers with Jabber with Unified CM IM and Presence, Jabber Phone Only mode, or our Webex apps. Click the image below to open it in full-sized view. Control Hub is the administrative interface where you manage users and services in your organization. Create a Control Hub org if you don't currently have one, then complete the initial setup. We recommend enabling single sign-on (SSO) for a consistent user sign-in experience. Before you begin If you already have the entitlements for Webex App, you can get ready and start to deploy.​ If you don’t, we’ll help you move to the right licensing. Work with your partner or Cisco account representative for further assistance. 1 Add, verify, and claim domains. You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management. 2 Enable analytics in your environment: Cloud-Connected UC (CCUC) Jabber Telemetry Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights, with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on

Features available by license type for Webex Calling - Webex

Home/ArticleThanks for your feedback.September 12, 2024 | 9034 view(s) | 19 people thought this was helpfulFeedback?When you move your organization from Jabber with Messenger to Webex App and Control Hub, you benefit from modernizing the experience for admins and users while keeping the feature set and messaging, meeting, and calling workflows that everyone's familiar with. A visual is included to give you a high-level overview of the steps, followed by more specific details and pointers to helpful documentation to make sure your upgrade is a success. There is no change for customers with Jabber with Unified CM IM and Presence, Jabber Phone Only mode, or our Webex apps. Click the image below to open it in full-sized view. Control Hub is the administrative interface where you manage users and services in your organization. Create a Control Hub org if you don't currently have one, then complete the initial setup. We recommend enabling single sign-on (SSO) for a consistent user sign-in experience. Before you begin If you already have the entitlements for Webex App, you can get ready and start to deploy.​ If you don’t, we’ll help you move to the right licensing. Work with your partner or Cisco account representative for further assistance. 1 Add, verify, and claim domains. You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management. 2 Enable analytics in your environment: Cloud-Connected UC (CCUC) Jabber Telemetry Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights, with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises. Customers log in to Webex Control Hub to get a single global view where you can manage the entire on-premises Unified CM network from a single operations control panel that supports your Webex cloud or hybrid services. CCUC provides migration insights to assist you with moving from Jabber to Webex App. See Migrate Jabber Users with Cloud-Connected UC to Webex app for more information. Jabber telemetry is also recommended and is enabled by default. This data can provide insight into your Jabber deployment and usage as your users adopt Webex App. No personally identifiable information is collected. 3 Enable single sign-on (SSO) across all components for a consistent user experience: Webex Messenger Unified CM Control Hub If you have your own identity provider (IdP) in your organization, you can integrate the SAML IdP with your Webex Messenger, Unified CM, and Control Hub environments for SSO. SSO lets your. Webex Calling Professional License and Webex Go Add-on License. License Requirements . Webex Calling Professional License, Webex Go Add-on License, and supported voice and data plan from Mobile Operator. License Requirements . See All. Get started today. Contact Sales Products Webex Suite; Meetings; Calling; Messaging

Webex Licensing - Advanced Space Meetings vs Webex - Cisco

Home/ArticleThanks for your feedback.September 12, 2024 | 9017 view(s) | 19 people thought this was helpfulFeedback?When you move your organization from Jabber with Messenger to Webex App and Control Hub, you benefit from modernizing the experience for admins and users while keeping the feature set and messaging, meeting, and calling workflows that everyone's familiar with. A visual is included to give you a high-level overview of the steps, followed by more specific details and pointers to helpful documentation to make sure your upgrade is a success. There is no change for customers with Jabber with Unified CM IM and Presence, Jabber Phone Only mode, or our Webex apps. Click the image below to open it in full-sized view. Control Hub is the administrative interface where you manage users and services in your organization. Create a Control Hub org if you don't currently have one, then complete the initial setup. We recommend enabling single sign-on (SSO) for a consistent user sign-in experience. Before you begin If you already have the entitlements for Webex App, you can get ready and start to deploy.​ If you don’t, we’ll help you move to the right licensing. Work with your partner or Cisco account representative for further assistance. 1 Add, verify, and claim domains. You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management. 2 Enable analytics in your environment: Cloud-Connected UC (CCUC) Jabber Telemetry Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights, with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises. Customers log in to Webex Control Hub to get a single global view where you can manage the entire on-premises Unified CM network from a single operations control panel that supports your Webex cloud or hybrid services. CCUC provides migration insights to assist you with moving from Jabber to Webex App. See Migrate Jabber Users with Cloud-Connected UC to Webex app for more information. Jabber telemetry is also recommended and is enabled by default. This data can provide insight into your Jabber deployment and usage as your users adopt Webex App. No personally identifiable information is collected. 3 Enable single sign-on (SSO) across all components for a consistent user experience: Webex Messenger Unified CM Control Hub If you have your own identity provider (IdP) in your organization, you can integrate the SAML IdP with your Webex Messenger, Unified CM, and Control Hub environments for SSO. SSO lets your users use a single, common set of credentials for Webex Meetings, Webex App, and other applications in your organization. 4 Set up automatic license assignment templates in Control Hub. You can set up a default license template in Control Hub that automatically assigns licenses to new users. At any point Home/ArticleThanks for your feedback.September 12, 2024 | 9020 view(s) | 19 people thought this was helpfulFeedback?When you move your organization from Jabber with Messenger to Webex App and Control Hub, you benefit from modernizing the experience for admins and users while keeping the feature set and messaging, meeting, and calling workflows that everyone's familiar with. A visual is included to give you a high-level overview of the steps, followed by more specific details and pointers to helpful documentation to make sure your upgrade is a success. There is no change for customers with Jabber with Unified CM IM and Presence, Jabber Phone Only mode, or our Webex apps. Click the image below to open it in full-sized view. Control Hub is the administrative interface where you manage users and services in your organization. Create a Control Hub org if you don't currently have one, then complete the initial setup. We recommend enabling single sign-on (SSO) for a consistent user sign-in experience. Before you begin If you already have the entitlements for Webex App, you can get ready and start to deploy.​ If you don’t, we’ll help you move to the right licensing. Work with your partner or Cisco account representative for further assistance. 1 Add, verify, and claim domains. You can add, verify, and claim your domains in Control Hub to use features that require proof of domain ownership, ensure the security and integrity of your organization, and to help with your user management. 2 Enable analytics in your environment: Cloud-Connected UC (CCUC) Jabber Telemetry Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights, with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises. Customers log in to Webex Control Hub to get a single global view where you can manage the entire on-premises Unified CM network from a single operations control panel that supports your Webex cloud or hybrid services. CCUC provides migration insights to assist you with moving from Jabber to Webex App. See Migrate Jabber Users with Cloud-Connected UC to Webex app for more information. Jabber telemetry is also recommended and is enabled by default. This data can provide insight into your Jabber deployment and usage as your users adopt Webex App. No personally identifiable information is collected. 3 Enable single sign-on (SSO) across all components for a consistent user experience: Webex Messenger Unified CM Control Hub If you have your own identity provider (IdP) in your organization, you can integrate the SAML IdP with your Webex Messenger, Unified CM, and Control Hub environments for SSO. SSO lets your users use a single, common set of credentials for Webex Meetings, Webex App, and other applications in your organization. 4 Set up automatic license assignment templates in Control Hub. You can set up a default license template in Control Hub that automatically assigns licenses to new users. At any point

Upgrade a workspace's Webex Calling license - Webex Help Center

This applies to both organization and group assignments. What happens when I change a license assignment? When you remove a service from a license assignment, or delete the license assignment, you get two options with license preservation. You can either enable license preservation or disable it. When you keep license preservation on, the users who were originally licensed by the license assignment keep all the services they were originally assigned. When it’s off, the licenses are removed. New users who are licensed by a modified license assignment do not get the service that you removed. If you removed the whole license assignment, then new users do not automatically receive any licenses. Can nested groups inherit the license assignment from the parent group? No. A group's license assignment only assigns licenses to new users who are direct members of the group. Users in nested groups don't get the licenses from the parent group's license assignment. In Control Hub, the groups hierarchy is flat. How does moving users between groups affect their licensing? When you move a user from one group into another, you get two options of preserving licenses or not preserving them. On the License assignment page, there is a separate setting to choose license preservation for group transitions. That setting controls the license preservation options for asynchronous operations such as group transitions. What if a user is in two or more groups that have license assignments? If a user is in multiple groups, the user gains licenses from the assignments applied to all their groups (unless there would be a duplicate assignment). An exception to this is if users are in multiple license assignments that assign host licenses and attendee roles for the same Meetings site, then those users are only assigned host licenses for those Meetings sites. However, if there aren’t enough host licenses, then users get attendee roles.* * Previously, the assignment would assign users with attendee roles even if licenses were available. This has been updated so that users now get assigned host licenses. New users belonging to group license assignments that assign both attendee roles and host licenses make sure that those users at least get attendee roles even if host licenses aren’t available. If host licenses are available, then those users get host licenses. What if users receive the same license from both groups? Do they consume two licenses? No, users cannot be assigned the same service more than once. However, if you have multiple meetings sites, you can potentially grant users multiple meetings licenses (one for each site). Can I use license assignments to assign Webex Calling licenses to users? Yes, you can use license assignments to assign Webex Calling licenses to users. See Set up automatic license assignment templates for Webex Calling users for more information. What about Meetings licenses in Control Hub? Can I assign Meetings licenses for sites managed in Control Hub? Yes. Users linked from Site Administration are subject to automatic licensing. So, if you have organization based assignment,

Upgrade a user's Webex Calling license - Webex Help Center

Maintain–better talent.Scalability Licensing for CUCM is determined by the total number of users, user features, and devices configured, so organizations only pay for what they need.Not only is it easy to add new users, but it also means CUCM supports the needs of small businesses, enterprise-level corporations of up to 80,000 users, and everything in between. It’s a communications and collaboration solution that grows alongside your company and adapts to changing business needs.Open and InteroperableCUCM features a wide ecosystem of third-party integrations and solutions plus partners.By taking advantage of Cisco’s gigantic network, users benefit from rich collaboration tools embedded in your line-of-business applications. This includes partnerships with major companies like Microsoft, Amazon Web Services, Google, Salesforce and Dropbox.Secure and CompliantCUCM supports the latest authentication, encryption, and communication protocols.The platform complies with key industry certifications, meeting the highest standards set out by the financial services, manufacturing, retail and government customers across the world. This includes HIPAA, GDPR, PC, CJIS and FedRAMP, among others. Regardless of industry, your business benefits from these high security standards. CUCM supports Advanced Encryption Standard (AES) with a 128-bit encryption key and a 32-bit authentication tag used as the encryption cipher.Key CUCM FeaturesLet’s look at some of the key voice, video, and messaging unified communications features CUCM provides within the streamlined Cisco Jabber interface.IM and Presence ServiceCisco offers real-time chat messaging and user presence monitoring through a standards-based enterprise platform. Users can update their status automatically or manually, so colleagues can quickly see who is available to assist them.The Webex Messaging platform, Cisco’s native team chat application, includes features like file sharing and co-editing, user mentions, emojis, two-way white boarding, message pinning and forwarding, and public/private channels (spaces).Cisco Webex MeetingsCUCM also powers video conferencing, most notably through Cisco Webex Meetings. Up to 1,000 participants can meet for. Webex Calling Professional License and Webex Go Add-on License. License Requirements . Webex Calling Professional License, Webex Go Add-on License, and supported voice and data plan from Mobile Operator. License Requirements . See All. Get started today. Contact Sales Products Webex Suite; Meetings; Calling; Messaging

Webex Licensing - Advanced Space Meetings vs Webex Meetings

Contents About the Documentation Preview Features Disclaimer Change History Supported Platforms Notices Relating to Deploying OVA with VMware 7.0U2 Notices Relating to VCS Product Support Notices Relating to Hardware Support for CE1100, CE1000, and CE500 Appliances Interoperability and Compatibility Product Compatibility Information Which Cisco VCS Services Can Run Together? Withdrawn or Deprecated Features and Software No Support for Ray Baum's Act Related Documentation New Features do not Apply to Cisco VCS Features and Changes in X14.0.3 Security Enhancements (Preview) Hardware Security Module (HSM) Support (Preview) Headset Capabilities for Cisco Contact Center – MRA Deployments (Preview) Push Notifications with Mobile Application Management clients - MRA Deployments (Preview) Push Notifications with Android Devices – MRA Deployments (Preview) KEM Support for Compatible Phones - MRA Deployments Ongoing Removal of Unsupported Functions from UI Other Changes in this Release REST API Changes Open and Resolved Issues Bug Search Tool Links Notable Issues in this Version Limitations Some Cisco VCS Features are Preview or Have External Dependencies Unsupported Functionality Cisco VCS TURN does Not Operate as a STUN Server Cisco Webex Hybrid Call Service Product License Registration - Issue with Converting to Smart Licensing Static NAT for Clustered Systems MRA Limitations MRA IM&P Dual Connection (MRA HA) - Do Not Use MRA OAuth Token Authorization with Endpoints / Clients Spurious Alarms when Adding or Removing Peers in a Cluster Virtual Systems Medium Appliances with 1 Gbps NIC - Demultiplexing Ports Language Packs XMPP Federation-Behavior on IM&P Node Failure Cisco Webex Calling May Fail with Dual-NIC